Legal

Terms and conditions

The terms under which you use the aqivo platform. We've kept them as short and readable as is legally responsible — no fine print to catch you out.

In short: aqivo is a service of De Codebrouwerij B.V. You may use the platform as long as you stick to these terms, you pay monthly, you can cancel every month, and you remain the owner of your own content. The legal details are below.

Last updated: 13 June 2026.

Article 1 · Who we are

aqivo (hereafter also "the service" or "the platform") is a product of:

De Codebrouwerij B.V., trading under the name Codebrouwerij
Berndijksestraat 103 B, 5171 BB Kaatsheuvel
Chamber of Commerce number: 96285826
VAT number: NL867546074B01
Email: info@codebrouwerij.nl

Wherever these terms say "we", "us" or "Codebrouwerij", we mean De Codebrouwerij B.V.

Article 2 · Definitions

Customer: the natural person or legal entity that creates an account or enters into an agreement with us.
Account: the protected environment in the portal where the customer manages their assistants.
Assistant: the AI chatbot the customer configures through the platform and places on their own website or channels.
End user: the visitor who holds a conversation with one of the customer's assistants.
Customer content: all data, text, files and sources the customer links to an assistant or enters into the platform.
AI supplier: the external party that provides the language models which generate the answers (currently OpenAI and Anthropic).

Article 3 · Applicability

These terms apply to every use of the platform and to every agreement between us and the customer, including the free plan. By creating an account or using the service, you agree to these terms.

Deviations apply only if we have confirmed them in writing. Any purchasing or other terms of the customer are expressly rejected.

Article 4 · The account

You are responsible for the credentials you log in with and for everything that happens under your account.
Suspect someone else has access to your account? Then change your password and let us know.
You provide accurate and complete details at registration and keep them up to date.
An account is meant for use within a single organisation; selling or renting out access to third parties is not allowed.

Article 5 · Right of use

As long as the agreement is in force and you abide by these terms, we grant you a non-exclusive, non-transferable right to use the platform within the limits of your subscription.

You are not permitted to:

copy, recreate or reverse-engineer the platform, except to the extent the law mandatorily allows it;
resell the service or offer it as your own product without our written permission;
circumvent security, overload the service or use it in an automated way that harms how it works for others.

Article 6 · Responsible use

You don't use the service for anything that conflicts with the law or with the rights of others. In particular, you make sure your assistant is not used to:

spread unlawful, discriminatory, threatening or misleading content;
infringe the rights of others, including copyright and privacy;
send spam or push people into something they're unaware of.

We can investigate misuse and, where necessary, stop it. In the event of serious or repeated violations, we may suspend the account immediately.

Article 7 · Customer content

You decide which content you link to an assistant, and you remain its owner. You warrant that you have the right to use that content and to provide it to us for the purpose of running the service.

To make your content searchable and let your assistant answer, we process that content and pass relevant parts to the AI supplier. For this you grant us a right of use limited to delivering and improving the service to you. We don't use your content for our own purposes and we don't sell it on.

Article 8 · How the AI answers come about

An assistant composes its answers with the help of a language model, based on the content you link. There's an important caveat to that:

Please note: AI answers can never be guaranteed one hundred percent. A model can make a mistake or misunderstand a question. So always check important or binding information — such as prices, availability and conditions — at the source. An assistant's answers are informative and don't bind us.

You can steer your assistant's behaviour yourself with a persona, house rules and the sources you link. Responsibility for what your assistant says on your channels rests with you.

Article 9 · Availability and maintenance

We do our best to keep the service reliable and easy to reach, but we can't guarantee uninterrupted availability. Sometimes maintenance is needed; we announce major maintenance in advance where possible.

We may adjust, add to or remove parts of the service in order to improve it. If a feature you genuinely rely on disappears, we'll try to offer a reasonable solution for it.

Article 10 · Prices and payment

The current prices and what each plan includes are on our website. Amounts are exclusive of VAT unless stated otherwise.
Paid subscriptions are billed in advance per billing period (month or year).
Usage above your plan's limits may incur extra charges, but only if you've enabled that yourself.
We may adjust our prices. We'll notify you in advance of any change that affects you; if you don't agree, you can cancel as of the effective date.
If you don't pay on time, we may suspend the service after first alerting you to it.

Article 11 · Term and cancellation

A paid subscription runs by the month or by the year, depending on what you choose, and renews automatically each time for the same period. You can cancel at any time, effective at the end of your current period; you keep access until that date.

On cancellation, no refund is given of amounts already paid for the current period, unless the law provides otherwise. Afterwards we may delete your account and the associated data after a reasonable period — request an export in good time if you want to keep your data.

Article 12 · Intellectual property

All rights to the platform itself — the software, the portal, the widget, the design and the documentation — rest with us or our licensors. You receive a right of use, not ownership.

The rights to your own content remain yours. The rights to the answers an assistant generates on the basis of your content accrue to you, to the extent they don't touch the underlying service.

Article 13 · Liability

The service is provided "as is". We don't exclude liability for damage caused by intent or deliberate recklessness on our part, but otherwise the following applies:

We are not liable for indirect damage, such as lost revenue, loss of data or consequential damage.
We are not liable for damage arising from an assistant's answers or from decisions based on those answers.
Our total liability per event is limited to the amount you paid us in the twelve months before the event.

These limitations don't apply to the extent mandatory law opposes them.

Article 14 · Privacy and processing

How we handle personal data is set out in our privacy policy. For the data we process on your behalf — think of the conversations end users hold with your assistant — we act as processor and you as controller. We record the arrangements for that in our data processing agreement, which forms part of these terms.

Article 15 · Changes to the terms

We may adjust these terms from time to time, for instance if the service changes or the law requires it. We'll give notice of a significant change in advance. If you keep using the service after the effective date, you agree to the new version. If you don't agree, you can cancel.

Article 16 · Governing law and disputes

Dutch law applies to these terms and to every agreement with us. If we can't resolve a matter together, we'll bring the dispute before the competent court in the district where De Codebrouwerij B.V. is established, unless the law mandatorily designates a different court.

Article 17 · Contact

Questions about these terms? Email us at info@codebrouwerij.nl — you'll get an answer from a human.