AI assistant for festivals & events
A thousand questions about your festival. One assistant to answer them.
Line-up, set times, stages, parking, what you can bring: the chatbot knows your festival site inside out. That way your crew doesn't have to answer the same question for the hundredth time during the festival weekend.
Line-up, times & site
Every festival question, answered on the spot
Visitors don't go searching your site, they just ask a question. "When does X play?" "Which stage is closest to the entrance?" "What time does the campsite open?" The assistant knows, because you supply the content. Does something change? Then you update the source and it knows within a few minutes.
- Line-up per stage, per day and per time slot, even with last-minute changes
- Site information: stages, entrance, first aid, lockers, toilets, food and drink
- Public transport, parking, shuttle and bike parking, in the language of whoever asks
- What you can bring, cashless payments, age checks and camping rules
- Passes questions about tickets and upgrades on to your own ticket provider
What it does for your festival
From announcement to after-show review
Six weeks before the festival or on the day itself: the assistant helps with the questions that matter at that moment.
Line-up & set times
Visitors ask about artists, genres or times. The assistant knows the whole line-up and answers right away, even when there's something on at three stages at once.
Tickets & upgrades
Day ticket or combi ticket? Is the VIP upgrade still available? It answers and sends people to your ticket provider. The sale stays with you; it handles the run-up.
Grounds & stages
Where is stage B? How far is it from the campsite to the Main Stage? Feed it your site documentation and it knows its way around better than your volunteer on day one.
Public transport, shuttle & parking
Which bus? What time is the last shuttle? Is there a park and ride? All the practical travel information is in one conversation, so your audience doesn't have to open nine tabs.
Multilingual for an international audience
It replies automatically in the language of the question: Dutch, English, German, French, Spanish or something else. Festivalgoers from abroad get helped just as well as your own audience.
24/7, including the run-up
In the weeks before the festival the questions already start coming in. The assistant catches them day and night, so your communications team has time for the rest of the preparation.
Handling peak demand
The festival weekend is in full swing, your crew stays calm
Friday evening, ten minutes before the gates open. Your inbox is filling up, your volunteers are at the gate and your communications team is answering the same question about the shuttle for the twentieth time. It doesn't have to be like that.
The chatbot scales automatically with the crowds. Whether 200 or 20,000 visitors are asking something at once, it doesn't slow down, doesn't crash and doesn't get grumpy. Your crew keeps its energy for the festival itself.
- You don't need extra volunteers for online questions during the festival
- Hands over to a team member when the situation calls for it
- Afterwards you read back all the conversations, and you'll get a lot out of that next year
Frequently asked questions
Good to know
Can the chatbot answer questions about the full festival line-up?
Yes. You feed the assistant your own festival site, a sitemap or a CSV with artists and set times. Visitors ask things like "when does band X play?" or "what's on the Main Stage on Saturday?" and get an answer right away. Does the line-up change? Then you update the source and the assistant knows right away.
How does the chatbot cope with the rush just before and during the festival?
The assistant scales automatically. It runs in the cloud and isn't bothered by peaks, whether you have 50 or 5,000 visitors at once. You don't need to put extra people on standard questions about times, parking or what you can bring along.
Can the chatbot help international festivalgoers too?
Yes. The assistant recognizes the language of the question and replies in Dutch, English, German or French. Handy if your festival draws an international audience, because you don't have to maintain a separate FAQ for each language.
Does the chatbot sell tickets too?
The chatbot has no checkout of its own. It tells visitors what's available and what it costs, and sends them on to your existing ticket provider, whether that's Ticketmaster, Eventix, Ticketswap or another party. That way the sale stays with you.
What kind of practical questions can the chatbot answer?
Everything that's in your festival content: public transport connections, parking areas, what you can and can't bring, cashless payments, lockers, accessibility, the medical post, camping rules. Feed it your FAQ and website, and it knows it all.
How quickly is the chatbot live on our festival site?
Your assistant is ready in about a minute. You enter your festival site's address and Aqivo reads through the site by itself. Then you paste a single little script just before the closing body tag and you're live. It works on any site, whether that's WordPress, your own HTML or Umbraco.
More about Aqivo
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Or head back to the Aqivo homepage for the full overview.
Ready for your next festival weekend?
Create an account, connect your festival site and paste a single line of code. The chatbot goes live well before the first shuttle bus leaves.
Start free