"Where's my order?"
Chatbot for customer service
Your inbox doesn't have to field every question
Most first-line questions have an answer you've already typed ten times over. An AI chatbot picks up that flow — day and night, peak times included — and hands off to a colleague the moment it gets personal.
Why this works
Shorter queues, more room for the questions that matter
Automate frequently asked questions
The same ten questions — at last, no longer you answering them
Every customer service rep knows them: the opening hours, the returns procedure, the wait on a callback request. Well-meant questions, but they eat up time you'd rather spend on the customer with a problem that really needs attention.
The chatbot knows your FAQ by heart. It gives the right answer at the right moment — and lays it on the table honestly when it isn't sure.
- Answers first-line questions instantly, day and night
- Only gives answers based on your own content
- Says honestly when it doesn't know something and offers to hand over
- You read back every conversation and see where people get stuck
What the chatbot does for your customer service
More than an FAQ button on your website
It asks questions back, understands context and helps visitors along — without making them feel like they're talking to a wall.
Catching FAQ questions
Opening hours, procedures, prices, waiting times — the standard questions no longer land in your inbox but get answered straight away.
Human handoff with context
Doesn't the bot know the answer, or does the situation call for a human? Then it hands the conversation over, including everything already said. Your staff member doesn't have to start from scratch.
Reading back conversations
In the dashboard you see every conversation, where people drop off and which questions keep coming back. That gives you concrete input for your FAQ and knowledge base.
Available outside office hours
Evening, weekend, national holiday — the chatbot is simply there. Visitors don't have to wait until Monday for an answer about your returns policy.
Fewer tickets, less pressure
Every question the chatbot catches is a ticket that never gets created. Your team is left with time for the cases that genuinely need attention.
Multilingual and scalable
The chatbot recognises the language of the question and answers in Dutch, English, German or French. And it scales up when things get busy — without you bringing in extra people.
Human handoff
When it gets personal, it hands over — with context
Some questions are where a human makes all the difference. A complaint about a mistake in a delivery, a situation getting out of hand, someone who has already called three times. The chatbot recognises when it has reached its limit.
At that point it hands over to a member of staff, including everything said in the conversation. No asking people to explain again, no frustrated customer having to tell their story for the fourth time.
- The chatbot says when it's handing over — no silent transfer
- Staff see the full conversation history right away
- Works as a fallback outside office hours too: save it and follow up
- You decide when and on what terms a hand-over happens
Frequently asked questions
Practical questions about the chatbot for customer service
What if the bot doesn't know the answer?
Then he says so honestly and offers to hand you over to a staff member or a contact form. We don't set the chatbot up to guess — an honest "I'm not quite sure, let me put you through" beats a wrong answer you have to put right later.
Can a staff member take over the conversation?
Yes. The chatbot can hand the conversation over to a live agent at any moment, complete with the full conversation history. The agent doesn't have to make the visitor explain everything again — that context is already there.
Which channels does it work on?
The chatbot runs as a widget on your website: one line of code just before the closing body tag and there it is, on desktop and mobile, in your own house style. On top of that you connect him to WhatsApp and Facebook Messenger (depending on your subscription).
Can I read back the conversations?
Yes, every conversation is visible in the dashboard. You see exactly where people drop off, which questions keep coming back, and where an answer clearly missed the mark. That makes keeping your knowledge base up to date far more targeted than going on gut feeling.
How long does it take to set up the chatbot?
Count on an afternoon. You feed the chatbot your FAQ content, set the tone of voice and paste a single line of code onto your site. No IT project required.
Does it work for organisations outside the cultural sector too?
Yes. The chatbot isn't tied to any one sector. It works for any organisation with a busy inbox or a help desk fielding the same questions over and over — from care providers to government counters to online shops.
More use cases
aqivo does more than customer service
Whether you run an agenda, sell tickets or inform visitors — the chatbot adapts to your organisation.
AI chatbot for your website
Everything about what the chatbot can do, how you set it up and what it costs — in one place.
Agenda & ticket sales
Connect your calendar and let the chatbot guide visitors straight to the right ticket.
See everything it can do
Theatres, museums, festivals, customer service — the homepage gives an overview of everything aqivo can do.
Your inbox deserves a little peace
Put a chatbot live this afternoon that catches your first-line questions. Free to try, no credit card needed, and if it doesn't work out you simply stop.
Start free