Chatbot for customer service
Your inbox doesn't have to field every question
For most first-line questions you've already typed the answer ten times. An AI chatbot takes those questions off your hands, day and night and also when it's busy. If it gets personal, it hands the conversation over to a team member.
Where's my order?
Why this works
Shorter queues, more room for the questions that matter
Automate frequently asked questions
The same ten questions, and you don't have to answer them anymore
Every customer service employee knows them: the opening hours, the returns procedure, the wait for a callback request. They're reasonable questions, but they cost time you'd rather spend on the customer with a problem that really needs attention.
The chatbot knows your FAQ by heart. It gives the right answer, and if it isn't sure, it says so honestly.
- Answers first-line questions instantly, day and night
- Only gives answers based on your own content
- Says honestly when it doesn't know something and offers to hand over
- You read back every conversation and see where people get stuck
What the chatbot does for your customer service
More than an FAQ button on your website
It asks questions back, understands the context and helps visitors further. They don't feel like they're talking to a wall.
Catching FAQ questions
Opening hours, procedures, rates, wait times: the standard questions get answered right away and no longer end up in your mailbox.
Human handoff with context
Doesn't the bot know, or does the situation call for a person? Then it hands the conversation over, with everything that's already been said. The team member doesn't have to start from zero.
Reading back conversations
In the dashboard you see every conversation, where people drop off and which questions keep coming back. That comes in handy when you update your FAQ and knowledge base.
Available outside office hours
Evenings, weekends, bank holidays: the chatbot is simply there. Visitors don't have to wait until Monday for an answer about your returns policy.
Fewer tickets, less pressure
Every question the chatbot catches is a ticket that never gets created. Your team keeps time for the cases that really need attention.
Multilingual and scalable
The chatbot recognizes the language of the question and replies in Dutch, English, German or French. When it's busy, it scales along, and you don't need to put extra people on it.
Human handoff
If it gets personal, it hands over, with the whole conversation attached
Some questions are where a human makes the difference. A complaint about a mistake in a delivery, a situation that's getting out of hand, someone who has already called three times. The chatbot recognizes when it has reached its limit.
At that point it hands the conversation over to a team member, along with everything that's been said. Your team member doesn't have to ask anything again, and the customer doesn't have to tell their story for the fourth time.
- Tells the visitor when it's handing over
- Your team member sees the whole conversation right away
- Also works outside office hours: the question is saved and you pick it up later
- You decide when it hands over and on which topics
Frequently asked questions
Practical questions about the chatbot for customer service
What if the bot doesn't know the answer?
Then it says so honestly and offers to pass you on to a team member or a contact form. We don't let the chatbot guess. An honest "I don't know that exactly, I'll pass you on" is better than a wrong answer you have to correct later.
Can a staff member take over the conversation?
Yes. The chatbot can hand the conversation over to a team member at any moment, with the whole conversation attached. That way the visitor doesn't have to explain everything again.
Which channels does it work on?
The chatbot runs as a widget on your website: one line of code just before the closing body tag and it's there, on desktop and mobile, in your own branding. You can also connect it to WhatsApp and Facebook Messenger (depending on your subscription).
Can I read back the conversations?
Yes, all conversations are in the dashboard. You see exactly where people drop off, which questions come back often and where the answer apparently wasn't right. That way you update your knowledge base with purpose, instead of going on gut feeling.
How long does it take to set up the chatbot?
Count on about a minute. You enter your website's address and Aqivo sets up the chatbot by itself, using your own content. Then you paste a single line of code onto your site and you're live. No IT project required.
Does it work for organisations outside the cultural sector too?
Yes. The chatbot isn't tied to one industry. It works for any organization with a busy inbox or a help desk that keeps answering the same questions, whether that's a healthcare provider, a government counter or an online store.
More use cases
Aqivo does more than customer service
Do you have a calendar, do you sell tickets, or do you mainly want to inform visitors? The chatbot adapts to your organization.
AI chatbot for your website
What the chatbot can do, how you set it up and what it costs, all in one place.
Agenda & ticket sales
Connect your calendar and let the chatbot guide visitors straight to the right ticket.
See everything it can do
Theaters, museums, festivals or customer service: on the homepage you see everything Aqivo can do.
Your inbox deserves a little peace
Get a chatbot ready in a minute that catches your first-line questions. Trying it is free and you don't need a credit card. If it disappoints, you just stop.
Start free